INTRODUCTION: Assertiveness is the quality of being self-assured and confident without being aggressive. It is a skill that can be learned and a mode of communication.  This webinar will provide you with a range of tools and techniques to improve your skills in being an assertive professional. LEARNING OUTCOMES: Understand what is considered to be […]

INTRODUCTION: Social workers should use the authority of their role in a responsible, accountable and respectful manner. They should exercise authority appropriately to safeguard people with whom they work and to ensure people have as much control over their lives as is consistent with the rights of others. This webinar will encourage delegates to consider the […]