Assertiveness

INTRODUCTION:

Assertiveness is the quality of being self-assured and confident without being aggressive. It is a skill that can be learned and a mode of communication. 

This webinar will provide you with a range of tools and techniques to improve your skills in being an assertive professional.

LEARNING OUTCOMES:

• Understand what is considered to be assertive behaviour;
• Have learned about a number of tools including the 3 C’s of assertiveness;
• Be able to reflect on their own level of assertiveness and create an action plan to enable them to build on their new assertiveness skills going forward.

ABOUT THE SPEAKERS

Heidi Rossetter is a Practice Development Lead in Islington Adult Social Care. Her role focuses on practice learning, ASYE, training and policy development. Heidi is  experienced in coaching and mentoring as well as facilitating a wide range of training courses. Her background is in managing services for adults with learning disabilities. 

Conor Copas is a Practice Development Lead, Quality Assurance in Islington Social Work Practice, Adult Social Care. Background rooted in Social Work practice, CQC regulated service provision and Learning disability supported living and day opportunities management.

Please click on the button below to register: